Mine has the same issue and is due for collection tomorrow. Anxious about sending phone off and did consider just living with it but the cameras were the main reason for buying this phone. Reading juggernauts post helps.
Happy holidays all,
I've had this issue for weeks now and just disabled screen optimizer in the camera settings. 1x, 2x, 3x, 4x & 5x are now taking clear photos.
Let me knownif this worked for you. Samsung is usually not very helpful in diagnosing their products.
Unfortunately, I'm back to square one again. I cannot use the 3:4 108mp option in my camera. It does not focus at all. I was told by Samsung to drop my device off at a service center. Not an option since I do not have 2nd device to surrender my S21 Ultra. I'll keep you posted as I continue to troubleshoot my phone.
Samsung now offer on-site repairs for the S21 Ultra (depending on location) from their support website. You can book it on their website and upload proof of purchase later on. I had the camera module replaced on another S21 Ultra (same problems as mine) and they came onsite and fixed it in like 1.5 hours. You have to backup as they end up doing a factory reset.
Have your device check by an authorized Samsung service center. I had all the same issues you're experiencing. Both camera lens 1 & 2 were defective. Samsung fixed it in about 2hrs.
I'm so freakin upset. This happen to me in December. Samsung switched it out and the phone worked...until I received the same update. Never tried to fix again because I knew I was getting the s22 Ultra. However, I'm so disappointed in the s22 Ultra that I want to return. Unfortunately, I'd still have issues with s21ultra 1x lens.|
I just went to the UbreakIfix Store. They told me that they have had other customers with the same issue and tried to replace camera module. It still didn't work in all circumstances. There is definitely a firmware issue.
With that being said. My friend has the same phone with the same update... His camera works fine.
I just don't know what to do anymore