S21 ringtone issue

[spursgalea]

Hi My brother ringtones volume has recently the has gone really low or the volume is high one minute and next low whenever the phone rings . I have checked all the volume settings on this phone and they all high. I have changed ringtones and same happens . Can I have any advice please I have no idea what the issue could be.

[BandOfBrothers]

Definitely double check your sound settings and please run the diagnostic test tool in your Samsung Members App under the GetHelp section.

Then put the phone in Safe Mode.

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If necessary a Samsung Experience Store or Samsung Service Centre may need to check the phone over.

[spursgalea]

Thanks will do as advised