29-11-2022 09:49 AM
I own an S21 ultra for about a year and a half now. I worked well until I update to Android 13/One UI 5.0. It keeps restarting itself while Im using it or whilst just sat there. Sometimes during me opening the camera, watching youtube or checking Instagram, just anytime could happen. It really frustrating that i cant do anything about it. I even factory reset my phone, but the issue still persist. Has anyone else had the same issues and solved it yet?
SAMSUNG SORT IT OUT!!!!!!!!!!!!!
29-11-2022 11:09 AM
29-11-2022 04:45 PM - last edited 29-11-2022 04:47 PM
@Jonesy1 @Caz4213 obviously unfortunate, have you though tried wiping the cache partition/Repair Apps.
1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
Repair Apps can be found from the same Recovery Menu.
It is possible though you will need to wait for a bug fix, have you reported it via Samsung Members-Error Reports.
whilst some issues these are not universal though, some Members have found their Device running fairy smoothly after the update.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
29-11-2022 06:46 PM
30-11-2022 02:53 PM
30-11-2022 04:34 PM
That's unusual, @NorthernMammoth. As it is happening overnight, please can you check whether Auto optimisation is perhaps toggled on?:
If "Restart when needed" is toggled on, this may explain why your phone is restarting each night.
Please can you check this and let me know how you get on?
01-12-2022 05:26 PM - last edited 01-12-2022 05:27 PM
02-12-2022 06:45 PM
03-12-2022 09:55 AM
04-12-2022 08:00 AM