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Original topic:

S21 Plus 5G Restarting

(Topic created on: 04-02-2022 12:52 AM)
Kazuko
Journeyman
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Galaxy S21 Series
So I sent my phone in for repair just over a week ago for it constantly restarting. 
I ran all the steps from turning if off and back on through to factory reset. Didn't fix the issue. Samsung determined it was a power problem. And sent it back. 

Just over a week later I'm getting the same issues again. Has anyone actually manage to get this fixed??
8 REPLIES 8
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

That's not good @Kazuko 

 

Can you try Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ but if it does not stop in this then your probably going to raise another repair request Unfortunately.

I wish all the best. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Kazuko
Journeyman
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Galaxy S21 Series
Yeah I put it in safe mode and idk. I have it rescheduled to go back in next week. I just hope they can sort it, I rely on my phone for work
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

These phone's become part of our daily life structure so I appreciate how important it is to have it working as it should.

Who originally supplied the phone to you @Kazuko  ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Kazuko
Journeyman
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Galaxy S21 Series
I got it on release as an upgrade through Tesco mobile. I had it repaired by Samsung though because of being covered under warranty. Should be the same this time. I've only had it just over a year
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

Samsung will definitely look after you @Kazuko as a phone is covered by a 24 month manufacturers warranty although this does not cover accidental damage.

However Tesco Mobile as the supplier of the phone have a duty of care too to look after you.

Take a look at Consumer-rights-act-2015. 

This isn't something you'd broach with Samsung UK but instead with Tesco.

That said let's hope the secondary fix resolves this for you @Kazuko 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Kazuko
Journeyman
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Galaxy S21 Series
Fortunately this doesn't at least seem like accidental damage. This is no damage externally. Never been exposed to liquid damage and the phone was all in otherwise perfect shape when I passed it to the engineers. It seems like a hardware issue and most likely a power issue once again. My friend and I believe it may be over surging but hey, I'm not the phone expert 😅
I'll have to see what they say next week.
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

I'm in no way suggesting it's accidentally damaged @Kazuko I assure you.👍

Just that if another member comes across this thread it's valuable information in regards to what the manufacturers warranty wouldn't cover.

I'm not a mobile phone engineer in any form either but if this was what you think it is I'd assume the engineer would comment as such on the work sheet.

As I say Samsung will be willing to help albeit ultimately Tesco Mobile are the seller of the phone. You can see what I mean by this via the link I've given.

Would you let us know how you get on with your situation please ?

All the best.  😎


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
Lilo88
Explorer
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Galaxy S21 Series
It's a common issue with the s21 line. I have the ultra too and mine is also doing it constantly. Wish I'd never bothered
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