S21 Plus 5G Restarting

[Kazuko]

So I sent my phone in for repair just over a week ago for it constantly restarting. 

I ran all the steps from turning if off and back on through to factory reset. Didn't fix the issue. Samsung determined it was a power problem. And sent it back. 

Just over a week later I'm getting the same issues again. Has anyone actually manage to get this fixed??

[BandOfBrothers]

That's not good @Kazuko 

Can you try Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ but if it does not stop in this then your probably going to raise another repair request Unfortunately.

I wish all the best. 

[Kazuko]

Yeah I put it in safe mode and idk. I have it rescheduled to go back in next week. I just hope they can sort it, I rely on my phone for work

[BandOfBrothers]

These phone's become part of our daily life structure so I appreciate how important it is to have it working as it should.

Who originally supplied the phone to you @Kazuko  ?

[Kazuko]

I got it on release as an upgrade through Tesco mobile. I had it repaired by Samsung though because of being covered under warranty. Should be the same this time. I've only had it just over a year

[BandOfBrothers]

Samsung will definitely look after you @Kazuko as a phone is covered by a 24 month manufacturers warranty although this does not cover accidental damage.

However Tesco Mobile as the supplier of the phone have a duty of care too to look after you.

Take a look at Consumer-rights-act-2015. 

This isn't something you'd broach with Samsung UK but instead with Tesco.

That said let's hope the secondary fix resolves this for you @Kazuko 

[Kazuko]

Fortunately this doesn't at least seem like accidental damage. This is no damage externally. Never been exposed to liquid damage and the phone was all in otherwise perfect shape when I passed it to the engineers. It seems like a hardware issue and most likely a power issue once again. My friend and I believe it may be over surging but hey, I'm not the phone expert 😅
I'll have to see what they say next week.

[BandOfBrothers]

I'm in no way suggesting it's accidentally damaged @Kazuko I assure you.👍

Just that if another member comes across this thread it's valuable information in regards to what the manufacturers warranty wouldn't cover.

I'm not a mobile phone engineer in any form either but if this was what you think it is I'd assume the engineer would comment as such on the work sheet.

As I say Samsung will be willing to help albeit ultimately Tesco Mobile are the seller of the phone. You can see what I mean by this via the link I've given.

Would you let us know how you get on with your situation please ?

All the best.  😎

[Lilo88]

It's a common issue with the s21 line. I have the ultra too and mine is also doing it constantly. Wish I'd never bothered