04-02-2022 12:52 AM
04-02-2022 05:41 AM
That's not good @Kazuko
Can you try Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ but if it does not stop in this then your probably going to raise another repair request Unfortunately.
I wish all the best.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
04-02-2022 05:54 AM
04-02-2022 06:21 AM
These phone's become part of our daily life structure so I appreciate how important it is to have it working as it should.
Who originally supplied the phone to you @Kazuko ?
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
04-02-2022 06:31 AM
04-02-2022 06:47 AM
Samsung will definitely look after you @Kazuko as a phone is covered by a 24 month manufacturers warranty although this does not cover accidental damage.
However Tesco Mobile as the supplier of the phone have a duty of care too to look after you.
Take a look at Consumer-rights-act-2015.
This isn't something you'd broach with Samsung UK but instead with Tesco.
That said let's hope the secondary fix resolves this for you @Kazuko
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
04-02-2022 06:51 AM
04-02-2022 07:02 AM
I'm in no way suggesting it's accidentally damaged @Kazuko I assure you.👍
Just that if another member comes across this thread it's valuable information in regards to what the manufacturers warranty wouldn't cover.
I'm not a mobile phone engineer in any form either but if this was what you think it is I'd assume the engineer would comment as such on the work sheet.
As I say Samsung will be willing to help albeit ultimately Tesco Mobile are the seller of the phone. You can see what I mean by this via the link I've given.
Would you let us know how you get on with your situation please ?
All the best. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
06-02-2022 12:18 PM
16-05-2023 04:26 PM
I bought a samsung galaxy s21 fe 5g at Elgiganten, Stockholm. After a few weeks, I started having issues with the phone freezing and restarting.
After trying to find a solution myself (Clearing cache, factory reset, ... nothing worked) I was suggested to send the phone to a service center by Elgiganten. After 2 weeks, the phone was returned and they stated they did a factory reset and nothing was wrong with the phone. They also said not to use the transfer of apps from my old phone (which I didn't do in the first place). After using it for a couple of days, the same issues appeared. Freezing, restarting, up to 5-10 times a day.
I filed a lot of errors in the Samsung Members app, they replied "Based on the information in the submitted error report, it is demonstrated that there is a perceived hardware error on the device. In these cases, you, unfortunately, need to visit the nearest service workshop to have a service technician look at the device. You can either contact mcare sweden directly or contact the retailers who offer service to a certain extent."
So, I went to mcare, who told me the only thing they can do is do a factory reset, run some videos and see if the errors appear. They don't have access to the Error reports I have been filing to the Samsung Members app. If they don't find anything "wrong" after the factory reset + running videos, they could not help me AND I would have to pay for this "Service". I didn't want to risk this (after the first service center claimed nothing was wrong), so I tried a factory reset at home, ran videos for a couple of days and nothing happened to the phone. I thought, ok, maybe it is fixed (for some weird reason). But as soon as I log in to my google account; install some of apps, the phone is again unworkable. Same issue: freezing and restarting
I CAN NOT USE THIS PHONE. SOMETIMES IT'S STUCK IN LOOPS OF FREEZING AND RESTARTING FOR 30 MINUTES OR MORE ONLY TO HAVE THE SAME ISSUE AGAIN A FEW HOURS LATER.
How is it possible that you know and confirmed there is something wrong with my phone, and you don't want to help me.
I can't do anything with this phone and you and your partnered service center (who for some weird reason don't have access to your error reports?!) are not doing anything. Horrible service!