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Original topic:

s21 from sky

(Topic created on: 03-02-2021 10:48 AM)
monkey2021
First Poster
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Galaxy S21 Series
Hi has anyone got the new s21 from sky and tried claiming the free buds, I'm really struggling to get the right claim documents they want.
Someone shed some light for me 
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7 REPLIES 7
meganlydia
Journeyman
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Galaxy S21 Series
pre order confirmation email? that's what I used
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monkey2021
First Poster
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Galaxy S21 Series
I have sent that the first time but then got an email back saying missing information, did you send screen shots or the actual email??
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Jankie
First Poster
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Galaxy S21 Series
where do you claim them from I ordered s21 from samsung
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JAMES4578
Superuser I
Superuser I
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Galaxy S21 Series

Hi @monkey2021  if ordering via Sky it shows you this link for The Buds offer. https://www.samsung.com/uk/galaxy-s21-buds-offer/terms/ 

As per the Terms and  Conditions The  required information includes" the proof of purchase and IMEI number of the Promotion Product(s) purchased"  

If unsure IMEI can be found by dialing  *#06#on the keypad or via the settings- About Phone. See further information here https://www.samsung.com/uk/support/mobile-devices/how-do-i-find-the-imei-model-number-and-serial-num... 

 

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Aklima
Troubleshooter
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Galaxy S21 Series
Hi, please check in ur members app on the benfit section
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JimmyBawa
Navigator
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Galaxy S21 Series
If you ordered from Samsung direct they will be delivered without the need to make a claim!
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HellCat
Explorer
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Galaxy S21 Series
Send a screen shot of your order confirmation email (showing name, address, order number and phone model ordered).
I also took a photo of the delivery note that came with the S21 however this was with EE but the process should be the same.
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