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s21 from sky

(Topic created on: 02-02-2021 06:49 PM)
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monkey2021
First Poster
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Hi has anyone got the new s21 from sky and tried claiming the free buds, I'm really struggling to get the right claim documents they want.
Someone shed some light for me 
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7 REPLIES 7
meganlydia
Explorer
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pre order confirmation email? that's what I used
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monkey2021
First Poster
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I have sent that the first time but then got an email back saying missing information, did you send screen shots or the actual email??
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Jankie
First Poster
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where do you claim them from I ordered s21 from samsung
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JAMES4578
Samsung Members Star ★★
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Hi @monkey2021  if ordering via Sky it shows you this link for The Buds offer. https://www.samsung.com/uk/galaxy-s21-buds-offer/terms/ 

As per the Terms and  Conditions The  required information includes" the proof of purchase and IMEI number of the Promotion Product(s) purchased"  

If unsure IMEI can be found by dialing  *#06#on the keypad or via the settings- About Phone. See further information here https://www.samsung.com/uk/support/mobile-devices/how-do-i-find-the-imei-model-number-and-serial-num... 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Aklima
Big Cheese
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Hi, please check in ur members app on the benfit section
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JimmyBawa
Pathfinder
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If you ordered from Samsung direct they will be delivered without the need to make a claim!
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DVL83
Explorer
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Send a screen shot of your order confirmation email (showing name, address, order number and phone model ordered).
I also took a photo of the delivery note that came with the S21 however this was with EE but the process should be the same.
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