13-01-2023 12:56 PM in
Galaxy S21 Series13-01-2023 01:32 PM in
Galaxy S21 Series13-01-2023 01:44 PM in
Galaxy S21 Series@Callistus3: I'm sorry to hear that you're experiencing these performance issues, and that they have persisted following a factory data reset. Have you introduced any apps to the device since performing the update? If so, please try uninstalling them temporarily, as this will help to determine if the issues are stemming from an external source. If the phone becomes slow or sluggish, try heading to Settings > Battery and device care > Memory > Clean now > RAM Plus > Increase the amount of virtual memory.
If the issues persist then I recommend reaching out to our Help Desk by heading to samsung.com > Scroll to the bottom of the screen > Contact us, and get in touch via your preferred channel, and an advisor will be able to assist you further, and arrange any necessary repairs.
14-01-2023 08:39 AM in
Galaxy S21 Series14-01-2023 10:22 AM in
Galaxy S21 Series