S21 Fe 5g connection issue and heating issue

[Nasser4]

I just bought my s21 fe exynoss version 10 days ago and I still have some problems first when I connect to wi fi the download arrowr disappear and there is no internet access second the phone gets warm and uncomfortable

[BandOfBrothers · Accepted solution]

Hi @Nasser4 

Did you use Smartswitch to move your info from one phone to this new one ? I ask as some have experienced various issues after doing so.

In regards to Internet access if this is mobile data connection then ensure your mobile data is turned On in the phone,  set limits have been set in your phone's connection settings and that the Apn settings are correct and that you have enough data allowance to use.

The advice would be to factory reset and use the available Samsung Cloud Back up.

If that does not apply then if your still within any relevant cooling off period request for a new phone as you shouldn't have to be dealing with other troubleshooting guides to try and remedy this after owning the phone for a relatively short period of time.

A person past their cooling off period may want to try these generic troubleshooting tips.

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
• Factory reset after backing up.
• A Samsung Service Centre can check out the phone.