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Original topic:

S21 fe 5g camera fail

(Topic created on: 06-02-2022 10:06 PM)
Sandi62
First Poster
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Galaxy S21 Series

I have had this phone 2 weeks, and when I use the camera.. every couple pics,  the camera fails.  I have reset the app.. and have done a hard  reset.   Do I have a bad phone???

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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

It's possible @Sandi62 

Have you tried clearing the camera cache  / data via Settings,  Apps,  camera,  storage,  clear cache / clear data ?

Also have you tried Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ as this will help to highlight if an app or theme etc is potentially causing issues. 

If your put of any relevant cooling off period then I'd suggest to go back to the source that supplied the phone and ask for support.

A Samsung Experience Store or Samsung Service Centre should also help under the 24 month warranty. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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