Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S21 camera fails

(Topic created on: 24-10-2022 02:24 PM)
alanwilky47
First Poster
Options
Galaxy S21 Series
The camera on my phone S21 ultra keeps failing especially with taking selfies. I clear Data and caches regularly however this is only a temporary aid. Is there a permanent solution




0 Likes
3 REPLIES 3
Robot-
Samsung Maker ★
Options
Galaxy S21 Series
Please elaborate, how is it failing?
0 Likes
alanwilky47
First Poster
Options
Galaxy S21 Series
After some time using the camera I get a message stating my camera as failed. If I try to use my rear lens it becomes failed straight away. I have to clear Data and Cache before I can use forward lens. I can't use.the rear lens at all
0 Likes
AndrewL
Moderator
Moderator
Options
Galaxy S21 Series

@alanwilky47: Please try pressing the Volume Down and Power buttons together for around 10 seconds until your S21 Ultra restarts, as this will refresh the device and address any issues that might be affecting the Camera app. Following the restart, open the Camera app and check your front and rear cameras to see if the issue persists. If it does, please head to the Phone app, dial *#0*# into the telephone keypad and select Megacam and Front Cam from the series of grey tiles. If the same 'Camera failed' message appears then the issue is likely to be hardware related, in which case please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact option, and an advisor will be able to arrange an engineer's inspection under warranty. 

0 Likes