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Original topic:

S21+ camera black screem after update

(Topic created on: 24-10-2021 09:58 AM)
Chloe08
First Poster
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Galaxy S21 Series

Hi.

So I've just recently done the update on my S21+ and when opening my camera this is black, even on video and won't let me take  picture.

On other apps such as snap chat, insta ect it still won't let me the a picture.

I've tried clearing the cache, turned phone on and off, reset, safe mode off and used *#0*# and the front camera works but not the rear.

Finally decided to factory reset the phone and still no joy.

There is no damage to the phone and was working fine before the update.

Would appreciate if anyone has any ideas.

 

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1 REPLY 1
xSteveuk
Hotshot
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Galaxy S21 Series
Hi
Have you tried clicking on the get help icon at the bottom of the members page and run diagnostics to run a test on camera
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