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Original topic:

S21+ 5G Network Locked and was purchased from Samsung

(Topic created on: 10-01-2022 10:31 AM)
Mimiof6
First Poster
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Galaxy S21 Series

I purchased my S21+ 5G directly from Samsung.com and upon changing my carrier I get the error message saying I cannot use another carrier at this time. I called Verizon they said they did not lock it because it was a BYOD and I need to contact Samsung. However, Samsung is being difficult and refusing to help me saying they cannot give me the unlock code that my carrier does?! The FTC and Attorney General is gonna be looking into this because I believe they are providing false information

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2 REPLIES 2
Glenntech
Big Cheese
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Galaxy S21 Series
This community is a UK one.
Best off getting in touch with Samsung customer support in the U.S.
Or the Samsung Community in the U.S.
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
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ironass
Big Cheese
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Galaxy S21 Series

Unlike the U.S.A, the sharp practice of selling carrier locked phones is now illegal in the U.K.

Mobile networks banned from selling locked phones



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
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