11-08-2023 04:05 PM in
Hey guys, I have been having this issue for a while. Don't exactly know when it started occuring.
The issue is as follows:
Every time I get an incoming or make an outgoing phonecall the default phone app asks for Mic permission, regardless of wether I accept or deny the permission at that moment the Mic won't work and the person on the other side of the call will not hear me.
Checking the app in settings it always already has the permission to use the Mic. So it shouldn't need to ask for it again...
Only way to fix it is by restarting my phone, which right now seems to be necessary multiple times a day. And is a very cumbersome process every time I get an incoming call to deny it (or accept and just listing to them wondering why i'm not answering), restart my phone, call them back...
I already tried the following:
- Remove and clean SIM-card
- Factory reset
- Download different phonecall app - same issue happens there too
Any ideas why this is happening and how this could be fixed?
16-08-2023 05:28 AM in
Can you try Safe Mode just to see if something you have downloaded is causing conflict @Members_I3P9lPr
If that fails then give clearing your cache files a go.
A more comprehensive clear of Cache Files for the phone is to clear the phone's System Partition Cache Files Section.
I appreciate you've carried out a factory reset but did you then set your phone back up using a Samsung Cloud Backup ? If so then if the issue is caused by something in the back up then using it could have reintroduced the issue.
You could try a factory reset but then don't use your back up to set the phone back up.
Set it up as new and try making a call.
There is also a diagnostic tool in your Samsung Members App.
Finally a Samsung Service Centre can assess the phone.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-08-2023 01:23 AM - last edited 19-08-2023 01:24 AM