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Original topic:

Rise of kingdoms Game

(Topic created on: 07-12-2021 11:04 AM)
Stridey
Apprentice
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Galaxy S21 Series
Need help! 
Been playing the rise of kingdom game with no problems for over a year on my S21+ 
All of a sudden I can't use the ingame chat. Spoken to the game devs/tech people and it's an issue on samsungs side with incompatibility issues. Can anyone help with how they solved this themselves or if I'm waiting for Samsung to sort out the problem a reply from a Samsung rep would be nice. 
This ingame chat needs to work to be able to play the game properly as you have to be able to coordinate with others.

Many thanks 😊 

#SamsungS21+ #Riseofkingdoms #Samsunghelp #Samsungdevs
19 REPLIES 19
Pugs1957
Samsung Maker ★
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Galaxy S21 Series
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Stridey
Apprentice
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Galaxy S21 Series
No I see that when I googled the problem. But it hasn't fixed this issue. Thank you anyway
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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Stridey: What issues in particular are you experiencing with the in game chat. Have you tried heading to Settings > Apps > Rise Of Kingdoms > Permissions, to ensure that all relevant permissions are enabled? 

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Stridey
Apprentice
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Galaxy S21 Series
Hello
All permissions are fine. The issue is with the chat bar being out of view to press it to talk. Then other times it appears, but nothing happens when you press it, like it's ghosting you and invisible. Also you can't press the X to cancel the screen down after as nothing happens when you do. Have to shut game down or random press other things to cancel it.
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Stridey
Apprentice
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Galaxy S21 Series
As you can see this time the chat bar is visible but can not be used at all. Next pic is 20 seconds later after restarting game and chat bar is inaccessible completely.Screenshot_20211207-150402_Rise of Kingdoms.jpgScreenshot_20211207-150010_Rise of Kingdoms.jpg
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DeanF
First Poster
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Galaxy S21 Series

Having the exact same issue mate with 21 ultra. It used to happen the odd time and closing down the app would work but it's been off now for like a week tried resinstalling app, no luck. Very annoying 

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Stridey
Apprentice
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Galaxy S21 Series
Yes wonder if it will ever be sorted? Is it the same game your problems on as well?
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Rise of kingdom game
First Poster
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Galaxy S21 Series

Change the display settings of the cell phone its self to 1600x720

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Stridey
Apprentice
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Galaxy S21 Series
Hello, you can't change the display settings in the S21+.
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