I hope somebody can help as I'm tearing my hair out with this!
Every time I receive a phone call the ringtone volume sets itself extremely low, I've missed multiple calls because of this.
I can set the ringtone manually to any volume and check it at any time and that is the volume it is set at, but as soon as it rings the volume goes down. I've looked at and changed every setting I can think of but nothing has made a difference yet. The only thing I can do at the moment is rely on vibrate.
Phone is the Galaxy Ultra 5G.
Solved! Go to Solution.
OK, it seems that it was ESET mobile security causing the problem, it worked perfectly on my old Huawei P30 Pro but since I've removed it on the S21 I've not had the issue. Thanks for your help.
OK, just tried changing the ringtone to an MP3. It successfully shows it as changed and plays it at the correct volume in the settings screen, but when I ring the phone, it plays the default ringtone at the ridiculously low volume again.