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Original topic:

Rich text.

(Topic created on: 16/03/21 19:00)
efx
First Poster
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Galaxy S21 Series
Is anyone else having problems with rich text in the Samsung app. It was working fine for weeks then a few days ago the rich text option disappeared. Could be a carrier problem or possibly an OS update issue. Not sure which, would appreciate any ideas on a fix. Have contacted carrier (3) and Samsung with no luck.
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12 REPLIES 12
Rob1985
Helping Hand
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Galaxy S21 Series
I'm having the same issue had no problem until recently then it just stopped working im with EE hopefully it gets fixed soon
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efx
First Poster
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Galaxy S21 Series
in that case Rob it doesn't appear to be carrier issue as I'm on three. I know at least another 2 people both on 3 that have the same issue. I hope the moderator sees this and passes it on for a fix.
Blessed4life
Helping Hand
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Galaxy S21 Series
Hi all just wondering are you all using google messages or the native Samsung messages?
Or is it effecting both Samsung & google messages?
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efx
First Poster
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Galaxy S21 Series
seems to be both for me. tried Google messages after Samsung app. wouldn't work. both not working.
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Fiona26
Apprentice
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Galaxy S21 Series
Send an error log to samsung. When they see its an issue that more people are having they may fix it. It stopped working for me on 2nd Jan. Note 20 ultra. I'm with EE who sent me a new sim, didn't fix. Factory reset didn't fix. EE in the end changed my phone number, said it was last option. It worked for 8 days then stopped. few weeks back I finally connected to Google. It worked for a few days until I set samsung to default. chat was not working. went back to Google which won't verify my number again. My last error log they told me to contact my network again. Its not the network. I'm sure of it.
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efx
First Poster
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Galaxy S21 Series
yes, I'm finding Google won't verify too. will give the error log a try thank you.
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SmallFish
Voyager
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Galaxy S21 Series
I don't think this is the cause of these problems but if you switch between the Messages apps, expect it to take 8 days for RCS to work from the last time you tried to register. Don't keep trying. I think the two apps kind of conflict. Slow hands clap Samsung...
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efx
First Poster
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Galaxy S21 Series
possibly, but I hadn't changed the app. when it stopped working. it's worth considering though.
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Rob1985
Helping Hand
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Galaxy S21 Series
I have just sent an error report to samsung a hope they fix it soon the more people that sent reports and complain the more they will do something about it
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