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Original topic:

Randomly restarts

(Topic created on: 06-04-2022 07:35 AM)
Smudge1969
First Poster
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Galaxy S21 Series
My S21 is randomly restarting itself, seriously getting on my nerves now,  seriously thinking of getting an iphone
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4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

Have you tried any self help troubleshooting guides @Smudge1969 

If not may I suggest the following routes 😎

> https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues. 

> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 

> As a last resort back up and factory reset.

> Diagnostic tool in your Samsung Members app under the GetHelp section may highlight an issue.

> A Samsung Service Centre can check out the phone.

I wish you all the best. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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ArnieG
First Poster
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Galaxy S21 Series
Same with my s20
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

That's not good @ArnieG 

Have you tried the above self help troubleshooting tips I've mentioned ?

If so can you let a Samsung Service Centre take a look at your phone ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

ojha
First Poster
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Galaxy S21 Series
My s22 ultra does same ...three weeks and can't get through to online sales team...it days they are extremely busy at 5 am, 12am and 3 am ....its customer service at its worst I have seen ...I have been calling them everyday ..I can get through tech support but not to others as they don't want to exchange or repair their products .what a waste of money and time .my battery on s22 ultra lasts 5 hours ..their tech team remotely tried to fix it and couldn't..
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