Promotion? What Promotion?

[Anonymous User]

Purchased an S21 Ultra 512gb on day one release (pre ordered).

Filled out promottion online same day 28.01.2021. No one contacted me from Samsung within the 7 days. So after 9 days chased it myself. 

On the 08.02.2021, I finally received validation email confirming everything a ok.

As of today, 01.04.2021, 52 days later, I am still awaiting the fulfillment team to send my promotion. Something that should have been done within 45 days.

As of today, Samsung you have lost a customer. My next phone, tablet, watch will be Apple. Honestly, disgusted with the service and information received.

[tinglish]

Have you contacted the promotions team to ask why it's delayed?

[Anonymous User]

Yes on several occasions. The reply is always the same:

Good day,

Thank you for your email.

We apologise for the delay in responding.

We can see that our fulfillment team are currently processing your reward. As soon as it has been shipped, you will receive a confirmation email with tracking details.

If you have any further queries, please do not hesitate to contact us.

I have contacted them by email, text and even phone call. But no more information. Must only employ one person in the "fulfillment team".

[Anonymous User]

Ridiculous. No customer care, once you have purchased, who gives a s***...

[tinglish]

Ah that's a shame, hopefully they do send them out soon.
I think it took about 30 days for my buds live to get delivered.
I will say the phone itself is awesome and that was the reason I got the phone.
But yeah I can understand your frustration,and again hopefully you'll receive them soon 🤞

[Anonymous User]

I am waiting for a pair of Buds Pro and Smartag. That was the promotion at launch.Ended 29.01.2021..

[Anonymous User]

Was only for pre launch customers.

[tinglish]

Yeah I missed that promotion,I got the buds live promotion which was after it.

[all-2]

Me to samsong only cares ubout samsung. Do not care for their customers so customers don't buy samsung products. Only in my opinion

[tinglish]

What phone brand do you believe gives excellent customer service?