Purchased an S21 Ultra 512gb on day one release (pre ordered).
Filled out promottion online same day 28.01.2021. No one contacted me from Samsung within the 7 days. So after 9 days chased it myself.
On the 08.02.2021, I finally received validation email confirming everything a ok.
As of today, 01.04.2021, 52 days later, I am still awaiting the fulfillment team to send my promotion. Something that should have been done within 45 days.
As of today, Samsung you have lost a customer. My next phone, tablet, watch will be Apple. Honestly, disgusted with the service and information received.