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Original topic:

problems with Shokz compatability?

(Topic created on: 06-09-2022 04:08 PM)
Members_JxEEj7O
First Poster
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Galaxy S21 Series

my new S21FE wont play on my Shokz headphones, they connect but there is a click every 30secs as it seems to connect and disconnect making it impossible to use. always worked great with my S9 edge and it works fine with other bluetooth speakers.

any sugestions?

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AshP_
Moderator
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Galaxy S21 Series

Hi @Members_JxEEj7O, I recommend clearing the cache and data of your Bluetooth (no personal data will be affected). To do this, head to Settings > Apps > Tap the three lines next to 'Your apps' > Show system apps > Bluetooth > Storage > Clear cache/data.

It's also worth checking the function of your S21 FE's Bluetooth by performing a hardware test via the Members app. Just head to the Support section > Select 'View tests' underneath the Diagnostics heading > Bluetooth. If your Bluetooth is functioning normally, then this would indicate a possible issue with your headphones, so it would be worth reaching out the manufacturer for further support if this is the case.

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