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Original topic:

Problem with SIM

(Topic created on: 26-04-2023 05:36 PM)
SP73
Pioneer
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Hi, I have an S21 5G, and whilst I was using the diagnostic tool it informed me that Sim1 was OK but there was an issue with Sim2 and that action was required. I only use Sim 1 and don't have a Sim card in Sim2. This is the first time it has said there was an issue. So my question is why is saying I have an issue now? And how do I get rid of it?
16 REPLIES 16
Ry-Galaxy
Navigator
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Could be a number of reasons that SIM2 is experiencing issues, there could be debris in the slot, it could have failed, if your bumped your phone it could have caused a issue inside, the best thing you could do is a factory reset after backing up your data, if the issue persists then contacting Samsung for a repair
SP73
Pioneer
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Hi, thanks for your reply I'll try what you've advised and see if that thanks.
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CodyH
Voyager
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I have this too it seems be app bug on there end and not a problem with say phone.
SP73
Pioneer
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Hi Cody, thanks for your reply.
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somesang
Pioneer
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Rest assured its not your sim thats a problem .I have had just checked mine after reading your post.it is also showing me that error.samsung needs to sort this mess out ! As I can't even charge my phone properly!!!!
SP73
Pioneer
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Hi somesang, thanks for your reply it's a relief to know it's not a problem with my phone.
sonic64
Explorer
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Mine is the same. I only use sim 1. The sim 2 says empty, but the dual sim that says always on is greyed out, and the data switch is turned off and greyed out. , but the diagnostic tool says action needed for sim 2. No idea,Hasnt the Samsung members had an update, maybe its that ??
SP73
Pioneer
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Hi sonic64, thanks for your reply. A few people have replied to say they have the same issue, so I guess we don't need to worry about our phones as it appears to be the app.
cavellix
Pathfinder
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Hi, mine is also showing up as something wrong. Never had the problem last time I did Diagnostics so it's no doubt appeared with the last Droid update 🙄