Hi, I have an S21 5G, and whilst I was using the diagnostic tool it informed me that Sim1 was OK but there was an issue with Sim2 and that action was required. I only use Sim 1 and don't have a Sim card in Sim2. This is the first time it has said there was an issue. So my question is why is saying I have an issue now? And how do I get rid of it?
26-04-202307:14 PM - last edited 26-04-202307:14 PM
Could be a number of reasons that SIM2 is experiencing issues, there could be debris in the slot, it could have failed, if your bumped your phone it could have caused a issue inside, the best thing you could do is a factory reset after backing up your data, if the issue persists then contacting Samsung for a repair
Rest assured its not your sim thats a problem .I have had just checked mine after reading your post.it is also showing me that error.samsung needs to sort this mess out ! As I can't even charge my phone properly!!!!
30-04-202312:22 PM - last edited 30-04-202312:41 PM
Mine is the same. I only use sim 1. The sim 2 says empty, but the dual sim that says always on is greyed out, and the data switch is turned off and greyed out. , but the diagnostic tool says action needed for sim 2. No idea,Hasnt the Samsung members had an update, maybe its that ??