Pre-order discount code - not working

[MisterMints]

I received a £50 discount code from Samsung to pre-order from the S21 range of phones, but when I've come to try it, it doesn't work!

As far as I can tell this is a personal code, and a one time use only code. I haven't shared it with anyone, and I haven't pre-ordered the phone yet so I don't know what is going wrong.

I've tried Samsung's live chat but the bot doesn't understand the problem and there are no real people available to talk to.

Any ideas?!

[smiley]

@SachikoT 

Can I have a £50 voucher code as well please 😃.   I am a big Samsung fan, and spend a lot of money on various devices from your portfolios over the years. 

 I don't really see how it can be seen as fair to offer discount codes to some people, and not others.  How is that a good customer retention strategy for the Samsung brand ?  

Earlier this afternoon I was just about to click to pre-order the S21 Ultra (true story), at a cost of £1199 although as i went through checkout I noticed that you have dropped your trade in price for my Galaxy S10+ by £50.  I checked this last night and it was £400... now it has reduced to £350 ! 😠.   Your £50 voucher would likely make up for this !!

p.s. I am not trying to be funny by my comments, but I honestly don't see how it can be deemed as fair... to offer some and not others a special offer code against the purchase. 

Kind Regards

Smiley 😃

[omario0343]

I got a 10% code. 

Works out saves me £100+ of pre order

[omario0343]

I have a 10% discount code to use towards pre order. Saves you over £100

[MisterMints]

@smiley True! I was initially offered £380, now £350.

If I go through my company's partner portal I apparently get 15% off the price, but only £210 trade in value!

It makes no sense

[Spirit979]

When I ordered an S21 yesterday and went to trade in my S10, the price dropped £15 while I was doing it ! 

[MisterMints]

I've sent them a message, but so far no response. Any chance you can give them a nudge?

[J4SON]

Hey, i too have had the exact same happen to me. My S20+ 5G dropped trade in value by £90! ive still got the screenshots to prove it.

i was considering buying the S21 ultra 5g 128gb only to find the next day they dropped the value. so dissapointing...was comparing against the Mi 10T pro from Xaomi

[Speaky]

This has happened to me also

I tried to get in touch via online chat and they said someone would call me....  no call

Then I tried to get through on the phone, it mysteriously disconnected the first time, and then the second time without even asking for the code I was told it was a spam email!

It seems like no one has the time to help once you have placed your order!

[MisterMints]

I got hung up on when I called them too, never the reason I came here looking for help. The phone support team really are dreadful

[Adam777777]

Hi

Do you mean you have one to share?  I am hoping to buy the ultra today