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Original topic:

Postage notification

(Topic created on: 24/01/21 20:02)
Colin1879
Apprentice
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Galaxy S21 Series
Has anyone else received a postage notification from pre-orders for S21 ultra? A week early.

I received it yesterday but the tracking details are not recognised, and I do the upgrade programme which I received the return package today. You have 7 days to return which is when the new phone is due to arrive.
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7 REPLIES 7
Yaseen1
Explorer
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Galaxy S21 Series

Yes, I received the email a few days ago. But the dpd tracking number is not working yet.

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Colin1879
Apprentice
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Galaxy S21 Series
it was more the fact that I received the upgrade programme return pack, which says I have 7 days to return my old phone. which will mean I won't be able to transfer anything over.
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SinWithAGrin
Explorer
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Galaxy S21 Series

I always thought it was 7 days from when you received the new phone?

Using a S21 Ultra 512GB 16GB RAM
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Colin1879
Apprentice
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Galaxy S21 Series
That's what I thought, but all it said on my letter is you have 7 days to return old phone.
SinWithAGrin
Explorer
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Galaxy S21 Series

I have done the trade in option for my S10+ in exchange for the S21 ultra, status is still on the order status though and haven't got an email about sending it back.

Using a S21 Ultra 512GB 16GB RAM
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Kjt57
Navigator
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Galaxy S21 Series
Try contacting

http://www.samsungrecycle.co.uk

I had a problem last year, I didn't receive return package at all. They sorted it for me.
Klarna freeze the payment on you return phone for 30 days to allow for delay in return
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Kjt57
Navigator
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Galaxy S21 Series
I ordered my S21Ultra on 14th on upgrade, my account still only says order received....