I ordered the S21 on Dec 31st 2021, that was 50 days ago at the time of writing this.
The phone was never delivered and since then I have been raising my concern, filing complaints and chasing and chasing after Samsung support services for a solution. There has been issues with the courier company who admitted to the phone never actually being delivered.
I have sent countless emails and wasted so much time speaking with people on the phone, who only tell me to remain patient and investigation is going on to . An investigation that lasts nearly 45 days makes no sense to me.
For most of the time, I only wanted to resolve this issue and actually receive the phone; however, 12 days ago , tired of waiting I asked for a refund and am still waiting for any news as apparently for some reason yet another investigation is going on. Whenever, I ask for an update there is no information anybody can tell me.
The way I have been treated and continuously told to wait throughout this entire process has been extremely frustrating and ridiculous. I have run out of ideas and am tired of chasing for a solution.
I am open to any advice and information on what I could do next.
online via debit card
I am in the UK, and have looked up the consumer rights and spoken to Citizen's Advice, yet nothing I tried so far has helped.
I paid using a debit card, but still your point is fair, there were issues with samsung and the delivery courier, yet nobody has accepted responsibility for it and im stuck waiting for my money back