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Original topic:

Photos not moving to secure folder on s21

(Topic created on: 04-08-2022 06:07 AM)
Prize chakma
First Poster
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Galaxy S21 Series

I'm trying to move some photos in secure folder but I keep on receiving a message saying "can't create secure folder. If this keeps happening, contact with customer service"

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6 REPLIES 6
Ventor
Samsung Maker ★
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Galaxy S21 Series

@Prize chakma hello, it is a bug reported to try to move photos from the Whatsapp directory to Secure Folder.
If this is your case, move the files out of the Whatsapp/eg DICM folder/Camera/ directory and then proceed to move them to the Secure Folder.Greetings.

Prize chakma
First Poster
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Galaxy S21 Series

But the photos I'm trying to move in secure folder are already in DICM folder

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BSAL1
First Poster
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Galaxy S21 Series

I faced this problem and I solved it by creating a new folder, then moved all items into the this folder, then I moved the whole folder into the secure folder. Finally I managed all the images from the moved folder inside the secure folder.

I hope this helps 

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Prize chakma
First Poster
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Galaxy S21 Series

I can't even create security folder. It says "can't create security folder. If it keeps happening contact with customer care"

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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

Is this because your phone maybe a clone phone as per your thread here > Galaxy-s21-series/imei-number-doesn-t-match-the-model. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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archital81
First Poster
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Galaxy S21 Series
  • FINALLY!! ITS WORKING LIKE THAT.. MOVING ITEMS 2 TIMES ONE TO ANOTHER FOLDER OUTSIDE WHATSAPP AND THEN TO THE SECURE GALLERY! GREAT!!