23-07-2022 11:50 AM
I'm trying to move some photos in secure folder but I keep on receiving a message saying "can't create secure folder. If this keeps happening, contact with customer service"
23-07-2022 12:21 PM
@Prize chakma hello, it is a bug reported to try to move photos from the Whatsapp directory to Secure Folder.
If this is your case, move the files out of the Whatsapp/eg DICM folder/Camera/ directory and then proceed to move them to the Secure Folder.Greetings.
"The quieter you become-the more you are able to hear..."
23-07-2022 12:53 PM
But the photos I'm trying to move in secure folder are already in DICM folder
04-08-2022 03:20 AM
I faced this problem and I solved it by creating a new folder, then moved all items into the this folder, then I moved the whole folder into the secure folder. Finally I managed all the images from the moved folder inside the secure folder.
I hope this helps
04-08-2022 04:34 AM
I can't even create security folder. It says "can't create security folder. If it keeps happening contact with customer care"
04-08-2022 06:07 AM
Is this because your phone maybe a clone phone as per your thread here > Galaxy-s21-series/imei-number-doesn-t-match-the-model.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
20-08-2022 10:18 PM