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Original topic:

Phone will lock in 24 hours.

(Topic created on: 13-11-2021 02:11 PM)
woodlouse
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Galaxy S21 Series
I just wondered, as I've not seen any recent posts from people about to get locked out of their phone by Samsung, if this has all been sorted out now, and if those people who had money taken from their bank account get a refund (and an apology)?
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BandOfBrothers
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Galaxy S21 Series

Hi @woodlouse 

 

How and why would Samsung lock someone out of their phone ?


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

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woodlouse
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Galaxy S21 Series
You tell me! But judging by the amount of posts from people recently who were absolutely disgusted that this had happened to them, I just wondered if it had all been sorted out.
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Blind_Marv
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Galaxy S21 Series
A common reason is when a purchase price includes a discount against a trade in, but they have not received the item within the specified time frame.
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BandOfBrothers
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Galaxy S21 Series

@woodlouse 

 

Can you link to an example of these posts please.


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

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BandOfBrothers
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Galaxy S21 Series

As far as I'm aware if a person accepts a trade in offer then if the to be traded in phone does not arrive to Samsung then they'll request that the initial discount given on the new phone is paid.

I've not known Samsung to imei lock / blacklist a phone as only a network can do this.


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

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woodlouse
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Galaxy S21 Series
Don't know how to post a link, however, these posts seem to have started in the 1st couple of weeks in October if that's any help. This was also affecting people who had bought direct from Samsung with no trade in. Perhaps someone else could verify that this happened.
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AndrewL
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Galaxy S21 Series

The Trade In Team do have the option of remotely locking a device purchased through the Trade In Programme if the customers existing handset is not received in the allotted window. We did receive a few reports from customers who had their new phones locked in error, however this has since been addressed by the Trade In Team. 

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