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Original topic:

phone trade in

(Topic created on: 02-03-2021 01:53 PM)
Sheppy70
First Poster
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Galaxy S21 Series
Not at all happy with a recent email from Samsung regarding my phone trade in against a new s21 as it was in perfect condition has anyone else had problems?  
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15 REPLIES 15
AshS21
Black Belt 
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Galaxy S21 Series

I have heard of lots of problems, I sent a s5e tab in for s7 tab they have got the tablet and confirmed it but still waiting for it to be processed so I'm expecting a load of c**p from them any time, what was said in your email?

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Singh
First Poster
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Galaxy S21 Series
I had no issues at all. traded in my s10plus in mint conditions for s21 ultra. All good.
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AshS21
Black Belt 
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Galaxy S21 Series
hopefully that will be the same for me how long did you have to wait between your email saying they have got it and the email saying that it's successfully been processed?
Phoenix142
Helping Hand
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Galaxy S21 Series
with everything going on globally always being used as an excuse, if you haven't heard from them by say, 3 days to ship and following 5 working days, check up with them and give them a kick up the backside.

hope you get it sorted soon!
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JAMES4578
Superuser I
Superuser I
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Galaxy S21 Series

HI @Sheppy70 Sorry to hear, there have been some issues in the past though positive overall on Trust Pilot   https://uk.trustpilot.com/review/www.samsungrecycle.co.uk?b=MTYxNDE1NjcwNDAwMHw2MDM2MTNhMGY4NWQ3NTA5...       A previous thread on the community here https://eu.community.samsung.com/t5/galaxy-s20-series/thinking-of-trading-in-your-old-samsung-for-a-... 

Best to have photographic evidence including the IMEI , hopefully can be resolved.  I will also include some information from US community here as still relevant.  https://us.community.samsung.com/t5/Galaxy-S10/Trade-in-requirements-not-met/td-p/527653 

 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Beta 3
Sheppy70
First Poster
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Galaxy S21 Series
I waited close to a month for an inspection report of which they sent a photo of very bad quality and wanting an extra £25 ..my phone still had the protective covers on
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Singh
First Poster
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Galaxy S21 Series
took exactly 6 days from the first email parcel received to the second email order completed.
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AshS21
Black Belt 
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Galaxy S21 Series
sounds like £25 is coming my way too then, to be honest I can take that as it does have a small bump on the top of the frame but if it's any more than that they can take the whole lot back and will use the old tablet
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AshS21
Black Belt 
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Galaxy S21 Series
what was the actual pretend problem? was it screen burn?
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