Guys I need assistance, i have tried contact SAMSUNG multiple times and they keep telling me someone will contact me back BUT no one has.
I have contacted Samsung numerous times regarding the below and I am not getting anywhere!
On the 19th Feb I placed an order for the below items
Again on the 19th Feb in the evening I i placed an order for the below items (as i was unsure whetere to go for the larger phone or the normal)
I than raised a request to return the below items:
DPD Came on the 20th Feb and collected the items and gave me the Tracking Ref.
And also received email with my collection ref.
Its been 15+ days and I have not received my full refund back of the 3 items that i returned.
Can someone please assist i have multiple email, live chats but this is getting ridicules.
I have moved away from my previous phone supplier and come to Samsung, but the experience is awful, nothing is straight forward, and despite spending nearly £2,000 you have no value.
I think with all organisations there will be a delay whilst the quality control of the returns is checked. Of course for an item that has been unopened, or is not a functional device such as a strap or a case can be refunded quickly. I would assume the phone must be checked through an extensive test and inspection to ensure it is in the same state it was supplied.
Of course if you used the phone (even opened the box and powered it), then it would be classed as second hand. Even with a 14 day consumer rights policy, I would assume the Samsung team have to check this hardware, ensure there is no damage, before they can accept it as a return.
You will need to just be patient whilst they do this. However I do understand your frustrations in any delay before refund is issued.
I hope it is resolved for your soon enough.