Nearly 3 weeks ago my S21 ultra had a huge crash, locked in safe mode, the time and date showing a month previously, not accepting my security or anything. Even what Samsung experts told me to do over the phone did not work. However by the time DPD arrived I had found a way to factory reset the phone - more not giving up than anything, as Samsung warned if it is not factory reset they might not be able to do anything, especially if my security details where still on there, as I can't give them my security details, even if I offered them. So hurdle 1 - sorted.
So off to Samsung went my phone. DPD gave me a box and a receipt as proof of me sending my phone to them. I heard nothing for a week, then I had a missed call from Samsung, I tried calling back but service centre was closed, this happened twice, so over 2 weeks on, I had received no update.
So this morning I rang again, and currently I have nothing against Samsung please don't think I have, and a very helpful young man finally got through to the Service centre for an update, to be told my phone is lost; never turned up at the service centre. However fortunately I tracked the package so I know it did arrive. I was asked to send an email with all this proof which I have.
Now told it could be 10 days or more for an 'investigation', but whatever happens I won't 'lose out'. I have already not had my phone for 3 weeks, fortunately a have been able to borrow a 6 year old phone - I guess it shows me how far technology has moved on...
My question to the community is, what does not 'lose out' mean? Has anyone been in this situation before and how was it resolved for you?
