12-07-2021 05:12 PM in
Galaxy S21 Series12-07-2021 07:54 PM in
Galaxy S21 Series13-07-2021 05:35 AM in
Galaxy S21 SeriesTry some troubleshooting tips such as safe Mode @Patio
Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
A Samsung Experience Store or Samsung Service Centre can take a look at your phone.
If your still within any relevant Cooling Off Period then think about having the phone swapped.
Also if a sim card is glitching this can cause issues. Your network can help you with a sim swap.
One very last resort is a factory reset after backing up.
If you originally set up your phone using a back up to restore your information into the new phone then if you factory reset then set the phone up as new and see what happens just to make sure it's not a corrupted back up causing this.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
16-07-2021 07:49 AM in
Galaxy S21 Series16-07-2021 09:19 AM in
Galaxy S21 SeriesA factory reset would be your last resort @Patio but may help.
As I said in my earlier reply use a Samsung Experience Store or Samsung Service Centre who can take a look.
They would however ask if you've performed a factory reset.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
16-07-2021 01:06 PM in
Galaxy S21 Series@Patio: How did you get on in Safe Mode? Did the phone continue to restart?
19-07-2021 10:20 AM in
Galaxy S21 Series21-07-2021 05:26 PM in
Galaxy S21 Series24-07-2021 09:22 AM in
Galaxy S21 Series21-09-2021 07:53 PM in
Galaxy S21 SeriesI'm also getting same issue. Had to contact the provider and they will be sending me the replacement phone. For the first time, I tried to get out of the Apple ecosystem and it was very unpleasant. The brand new S21 failed within first month of use. Never had this kind of issue with Apple for over a decade. I'm really disappointed.