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Original topic:

Phantom Navy - Custom Order with Expected Delivery 2 - 4 Weeks after release!!!

(Topic created on: 29-01-2021 02:57 AM)
Purejaz
Apprentice
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Galaxy S21 Series

I pre-ordered the S21 Ultra in Phantom Navy on the 14th.

My order has been on customising since then so I thought i'd give the customer support a call to see what is happening.

According to them, the Phantom Navy is a custom build and will be delivered 2-4weeks after the release date.....

This can't be right, anyone else experiencing this?

10 REPLIES 10
APARMAR
Troubleshooter
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Galaxy S21 Series
Yes this is right as it is an exclusive colour which they need to make when its ordered by a customer but hopefully you will recieve it a bit earlier as most people are receiving their s21's earlier than the expected date but you will have to wait at least 2 weeks longer to get the exclusive colours.
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Pugs1957
Superuser I
Superuser I
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Galaxy S21 Series
It is correct and has been discussed in this forum.
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Easty
Troubleshooter
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Galaxy S21 Series
It says that when you order it , why are you surprised ?
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
StuPenguin
Explorer
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Galaxy S21 Series
I'm in the same boots. My wife get hers tomorrow, i still have to wait few more weeks 😭😭😭
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oldman1972
Explorer
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Galaxy S21 Series
the extra delay was the one thing that put me off the navy... it was an extra 2 to 4 weeks. it states it all over the preorder custom colours.

it also states as they are special order that you cannot cancel after placing order.

so black was good for me 👍😉
JVG95
Explorer
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Galaxy S21 Series

Looks like it’s possible to make new orders for the S21 Ultra Phantom Navy for delivery on 31st Jan!!!

DF5FD909-DD51-417E-8C83-1A6F95866595.png

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Adamw969
Navigator
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Galaxy S21 Series
When I ordered my navy I selected delivery the 31st Jan. now been told 14th of Feb, so don't beleive it. I cannot beleive they had no custom colours already made. its a joke. Every year there is some sort of issue with preordering a Samsung phone. was Klarna last year and S20 Ultra delays.
OfficialPiyath
Explorer
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Galaxy S21 Series
The delivery time you selected were for the freebies and even then those are a bit delayed for some. But it does say that delivery could be 2-4 weeks so I don't get what's the issue?
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GusB
Helping Hand
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Galaxy S21 Series
to revise this slightly older thread - how long in reality was the wait for your orders? mine of course says 2-4 weeks (phantom brown 512gb)
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