Password for Secure Folder not working

[Paul Lazaro]

Hello Everyone,

I have had repeated issues with my secure folder. I have already had my password reset a few times but it keeps on asking for a password to restore my data. When i enter my password (which gets me through the lock), it says that the password is incorrect. What is the way to remedy this?I have already reset my password through my Samsung account. Are there other ways to fix this? Thank you in advance.

[smg1]

As this is Samsung Knox I would contact Samsung support assistant before you get locked out or loose your data.

[PaulM1]

Hi, @Paul Lazaro. I think that would be worth one of our Support Teams looking into this further (as @smg1 indicated). The article below is useful (particularly the section headed "I've forgotten the lock for my Secure Folder."

https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/

Within that section, you can also access the link to contact our Support Teams. Please keep us updated on how you get on.