18-02-2021 08:05 PM
19-02-2021 10:11 AM - last edited 19-02-2021 10:11 AM
Hey @Bednar20000, I'm sorry to hear that you haven't received any update on the status of your order. Just to confirm, where are you located? Also, have you checked your Junk or Spam folders? Sometimes emails from the Samsung website can be redirected there by the email provider.
19-02-2021 04:07 PM
19-02-2021 04:14 PM
I´m sad to hear that. have you try our web tracker to check the order status? This can be found here: https://www.samsung.com/uk/web/search-orders/
19-02-2021 04:21 PM
19-02-2021 04:22 PM
19-02-2021 04:22 PM
19-02-2021 04:40 PM
That is really odd, did you take note of the order reference? Has the money left your account?
19-02-2021 04:45 PM
19-02-2021 04:47 PM