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Original topic:

Order Smart Clear View Cover with S Pen

(Topic created on: 19-02-2021 04:07 PM)
Bednar20000
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Galaxy S21 Series
Why nobody at samsung not be able to give me information about my order i called 5 times and used a chat few times nobody did't know what happened whith this order what for samsung got customer service if they not be able to provide any information and of course is no tracking info about this order placed 05.02.2021
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16 REPLIES 16
CarloL
Moderator
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Galaxy S21 Series

Hey @Bednar20000, I'm sorry to hear that you haven't received any update on the status of your order. Just to confirm, where are you located? Also, have you checked your Junk or Spam folders? Sometimes emails from the Samsung website can be redirected there by the email provider.

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Bednar20000
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Galaxy S21 Series
UK WARRINGTON no i not recive any e-mail and nobody from your team not be able to tell me what happening becouse they don't know nothing
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TessM
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Galaxy S21 Series

I´m sad to hear that. have you try our web tracker to check the order status? This can be found here: https://www.samsung.com/uk/web/search-orders/

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Bednar20000
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Galaxy S21 Series
Yes it's show you do not have this order
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Bednar20000
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Galaxy S21 Series
and right now i hear you don't have this in stock
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Bednar20000
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Galaxy S21 Series
and maybe will be at next week
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TessM
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Galaxy S21 Series

That is really odd, did you take note of the order reference? Has the money left your account?

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Bednar20000
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Galaxy S21 Series
Yes money left my acount. why you not send any e-mail info about late delivery
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Bednar20000
First Poster
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Galaxy S21 Series
and if you can tell me why your suport team don't have any information about this order
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