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Original topic:

One UI 5 beta.. Enrolled but no update..

(Topic created on: 30-08-2022 05:16 PM)
Dan77
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Galaxy S21 Series
Thought I'd start this thread in the hope a community manager can assist..
It seems some people, myself included, meet the criteria for the S21 beta programme, have enrolled, but still aren't seeing the download..
I appreciate the roll out could be gradual, but considering some are reporting enrolling on the programme later than others, and still getting the update almost immediately, it appears there may be an issue.
And it's very annoying more than anything else!!

1 Solution


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AntS
Moderator
Moderator
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Galaxy S21 Series

Hi all,

 

Good news! I received a message from my colleagues this morning to say that the issue should now be resolved. Can you guys who have registered for the Beta see if you can now update to the new software and let us know in this thread if you get any joy with that or not?

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36 REPLIES 36
Dan77
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Galaxy S21 Series
As you can see, officially enrolled, hence the option to withdraw, but no update..Screenshot_20220830-172502_Samsung Members.jpgScreenshot_20220830-172513_Software update.jpg
Antonz85
Pathfinder
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Galaxy S21 Series
Yep same situation.
Hoping a manager can help alsoScreenshot_20220830-172754_Software update.jpgScreenshot_20220830-172746_Samsung Members.jpg
Dan77
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Galaxy S21 Series
Yeah been through all that, I enrolled 5 hours ago and still nothing..
adamlee
Big Cheese
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Galaxy S21 Series
How strange, I enrolled as soon as it come out and the update appeared in less than 1 minute.
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Dan77
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Galaxy S21 Series
Is yours the standard S21?
I'm beginning to wonder if the beta software isn't on the servers for the other variants yet..
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Awood35208
Journeyman
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Galaxy S21 Series
The option to enrol isn't showing on my members app?
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Dan77
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Galaxy S21 Series
If you have an unlocked variant of the S21 series, it should be..
Is there an orange dot on the notifications icon at the top?
Or try swiping left or right through the banners at the top of the main page..
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Awood35208
Journeyman
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Galaxy S21 Series
I bought my phone from o2 on contract but it is unlocked as I use a three sim also, no banner is showing anywhere
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Dan77
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Galaxy S21 Series
Can you go to Settings>About Phone>Software Information and post a screenshot?
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