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Original topic:

Notifications not working 🤬

(Topic created on: 24-08-2022 02:07 PM)
jvk
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Galaxy S21 Series
Since 7-14 days, notifications seem to have just stopped happening on my S21 Ultra Exynos. No pop up, no sound, no icon badge counters and no led alerts (aod notify). Anybody else experiencing this? Any ideas how to rectify it please? No settings seem to have changed but, dare I say, it seems to have started around the time I got August update. Thanks in advance for any help.
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11 REPLIES 11
Ventor
Samsung Maker ★
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Galaxy S21 Series

@jvk hello, reset all settings, it could be a less worked option, to try to solve the problem. The settings and configurations of the apps will be restored, but you do not lose personal data. Greetings

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jvk
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Galaxy S21 Series
@Ventor sorry to appear thick but how exactly do I do that please?
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Ventor
Samsung Maker ★
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Galaxy S21 Series

@jvk To reset all settings, go to Settings/General management/Reset and reset All settings. If this does not fix the problem, you may need to do a Factory Reset.

jvk
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Galaxy S21 Series
@Ventor Thank you for the instructions. I've reset all settings twice now but, unfortunately, it hasn't resolved the issue. I think, in order to perform factory reset, I'd need to first do a backup, wouldn't I? Or, is that already stored in my Google/Samsung accounts? What will I lose if I do this? Would I need to renew all my personal information for online banking, shopping etc?
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jvk
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Galaxy S21 Series
@Ventor I also seem to be having charging issues with this. Phone is on charge overnight yet sometimes, like last night, only reaches 70-90% charge. Any ideas please 🙏
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AndrewL
Moderator
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Galaxy S21 Series

@jvk: Before you resort to a Factory Data Reset, please try checking the following.

1. Settings > Notifications > Included apps > Select 'All apps'

2. Settings > Notifications > Do Not Disturb > Hide notifications, and toggle off any active options

3. Settings > Notifications > Advanced settings > Show notification icons > All notifications > Floating notifications > Select 'Bubbles' or 'Smart pop-up view'

4. Settings > Apps > Select an affected app e.g. Messages > Notifications > Show notifications > On.

Let me know if this helps. If you do decide to perform a Factory Data Reset, then please take a look at the guide below, including how to back up your personal data. 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

jvk
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Galaxy S21 Series
Thank you for your message. I've followed all the instructions 1-4 to the letter but still the issue exists. I'm very apprehensive about the factory reset option but recognise that this may be my only option now.
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jvk
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Galaxy S21 Series
@AndrewL: In the meantime, I installed a second update with August security patch which made no difference. Also, I have now installed OneUI 5.0 beta. That hasn't resolved the issue either but I am now living with the fact that the phone isn't working as it should now until the stable version is installed and I will have to think again at that point.
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willjoe
Journeyman
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Galaxy S21 Series

Check That Do Not Disturb is not enabled. It may seem obvious, but forgetting Do Not Disturb is enabled is one of the most common causes of not receiving notifications. If this setting is on (enabled), turn it off, and they will start working again. Restart your phone

 

Regards,

Will

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