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Original topic:

Not accepting calls from 0800 numbers

(Topic created on: 02-09-2022 12:07 AM)
snj93
First Poster
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Galaxy S21 Series
I have missed important calls from doctors or any one trying to call me from an 0800 number. It is apprantly giving a message to say I'm not available or it cannot connect my call. My phone is not set to block any numbers. Had my sim card changed and its not a signal issue and not had much luck from 02 so far. Is any one else experiencing this or know why this would be happening as its quite frustrating. 
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2 REPLIES 2
F1rust
Explorer
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Galaxy S21 Series
Have you checked your settings on the phone app that you have not blocked unknown or private numbers ? This was set on my wife's phone and stopped some very important calls
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

Have the o2 network confirmed the issue is not from their network @snj93  ?

Have you been able to recieve such calls before using that o2 number / account  ?

It could have been a case of your phone being out of signal or the incoming call connection glitched especially as you state your phone's settings are not set to decline Unknown callers.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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