22-12-2021 06:54 AM - last edited 22-12-2021 06:58 AM
22-12-2021 07:19 AM
Could you post a screenshot of your full details for, "Service provider software version", for both your devices on Vodafone.
22-12-2021 07:22 AM
22-12-2021 07:25 AM
22-12-2021 07:30 AM
If you bought the phones through Vodafone, then they are responsible as you are still within your warranty period.
I was not aware that Samsung had a manufacturing site in Malaysia... just China, India, Vietnam, Brazil, Indonesia and South Korea. See...
https://www.sammobile.com/where-are-samsung-phones-made
22-12-2021 07:37 AM
22-12-2021 07:52 AM
As per your screenshot, above of your conversation with Samsung...
Samsung do not have a manufacturing base as far as I know, in UK/Ireland or Europe.
You need to contact Vodafone if that is where you got your device from, as they are responsible.
22-12-2021 12:53 PM
23-12-2021 10:04 AM