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Original topic:

No update since May 2021

(Topic created on: 22-12-2021 06:54 AM)
pawel420
Journeyman
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Galaxy S21 Series
Hello everyone.i have two Samsung s21 ultra 512gb from Vodafone,idk what's going on but I'm not getting any updates since I receive phones after insurance claim (I lost my phones qnd get new replacement) 

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8 REPLIES 8
ironass
Big Cheese
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Galaxy S21 Series

Could you post a screenshot of your full details for, "Service provider software version", for both your devices on Vodafone.



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
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pawel420
Journeyman
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Galaxy S21 Series
just spoke with Samsung agent, vodadone sent me dodgy phones made in Malaysia, that's why I'm not getting any updates in UK,and I lost warranty lol any idea how to sorted that ?
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pawel420
Journeyman
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Galaxy S21 Series
. 1640157896154.jpg
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ironass
Big Cheese
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Galaxy S21 Series

If you bought the phones through Vodafone, then they are responsible as you are still within your warranty period.

 

I was not aware that Samsung had a manufacturing site in Malaysia... just China, India, Vietnam, Brazil, Indonesia and South Korea. See...

https://www.sammobile.com/where-are-samsung-phones-made

 



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
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pawel420
Journeyman
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Galaxy S21 Series
.1640158668420.jpg
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ironass
Big Cheese
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Galaxy S21 Series

As per your screenshot, above of your conversation with Samsung...

Samsung do not have a manufacturing base as far as I know, in UK/Ireland or Europe.

You need to contact Vodafone if that is where you got your device from, as they are responsible.



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
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GalaxyA51user
Voyager
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Galaxy S21 Series
Hello. Firmware on your S21 is Malaysian CSC XME. After updating, the CSC has been changed to UK BTU. BTU has never released the XME firmware and doesn't detect it. And results are "software up to date" problem. Download your firmware G998B BTU from Sammobile and you will get instructions how to flash the firmware.
pawel420
Journeyman
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Galaxy S21 Series
Already done it yesterday .
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