It happened to me as well. I am fuming. The customer support representative was really not sure what to say. Initially, she said that it was a mistake on their side and she did not know why they did not informed me about it. She tried to convince me to accept £40 voucher for the inconvenience, but i refused. I said that they must send me the phone as if they knew it was a mistake on their side, which i would call glitch, why they did not let me know on the next day or so. Why they confirmed the order, took my money and made me take a day off work to wait for their delivery and even did not tell me that they recalled the phone back from the delivery company? I insisted to talk to a manager. She kept me on the phone for hours and then told me that there are no available managers at the moment and they will call me back in 24-48 hours. I told her that they must send me the phone as when they confirmed my order, took my money and sent me an email that my order has been dispatched, they have entered in to a contract with me and they have to honour the order. She was quiet the whole time and then said: There are no managers available. I think they are trying to put everyone off the customer service until they get their phones back and issue a refund. Then they will say: Oh, you have your refund now, you have to place a new order with the new price. I think we should all refuse to accept a refund and ask for our phones to be sent to us.
