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Original topic:

No sound on WhatsApp video

(Topic created on: 18-01-2022 12:12 AM)
tazzzzz
First Poster
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Galaxy S21 Series
There's no sound when I sent a video on WhatsApp on my s21, could anyone help to sort this issue please?
5 REPLIES 5
Sp82
Pioneer
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Galaxy S21 Series
With the new update there are 2 things ( microphone and camera access) that you need to switch on from the pull down menu and give permission... Might be that Screenshot_20220118-053102_Microsoft Launcher_21724_1642483862.jpg
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LiquidSnake
Big Cheese
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Galaxy S21 Series
Try clearing the cache from WhatsApp. To do this, go to settings > Apps > WhatsApp > Clear cache. Hope this helps! 😎
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Maxxyz
First Poster
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Galaxy S21 Series

Under "Developer Options" (https://youtu.be/gn4bRTFicZw) scroll down to Media / Media transcoding settings and disable "enable transcoding" and "assume apps support modern format." This will not work for videos already recorded but will work for future media. 

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KJBrame
First Poster
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Galaxy S21 Series

Oh my god I've been having the same issue for weeks. I've tried to speak to Samsung and they just told me to put my phone on safe mode but it hasn't done anything, and I have to send videos on there that are edited for work. I spoke to WhatsApp and they're saying the issue is with Samsung. But they're not being very helpful.

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Neverdiephoenix
First Poster
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Galaxy S21 Series

In the editor, click the three dots on the bottom right, then click create movie, then add videos and edit from there

Somehow there is a bug that the sound goes missing after edited videos are sent through WhatsApp, but it doesn't apply if we create new movie. 

 

Samsung, please fix this