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Original topic:

No return envelope

(Topic created on: 08-02-2021 11:23 AM)
elimjan
Journeyman
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Galaxy S21 Series
This is so annoying and worrying. First time I've used upgrade program. I received my S21ultra two days early, on the Wednesday, 27th. I've emailed Samsung recycle help desk twice. They're very good to answer emails. Both times they've said the envelope is in post to me...but I've still not got it...what if I can't return my S20+ within the 14 days. Any ideas,
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6 REPLIES 6
nucnac
First Poster
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Galaxy S21 Series
mine took a week to arrive
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Clive7409
Navigator
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Galaxy S21 Series
Have similar issue myself & concerned not going to get here 😪 Not sure what we can do.

Any Samsung admins here that can assist?
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Stumot7
Journeyman
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Galaxy S21 Series
I've got the same problem, I think the returns company is called Brightside. EE need to give them a kick up the backside
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steca41
Navigator
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Galaxy S21 Series
I got this reply just now

Screenshot_20210208-150539_Yahoo Mail_819.jpg

JAMES4578
Superuser I
Superuser I
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Galaxy S21 Series

@steca41  Unfortunate about the delay  but hopefully you will indeed not have a problem.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.
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spj20016
First Poster
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Galaxy S21 Series

I received my return pack a week after receiving my new s21+. But I almost over looked it because it was in an envelope that didn't look like it was from Samsung. Image below.

20210204_132939.jpg

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