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Original topic:

New S21 U has 0% battery straight out of the box

(Topic created on: 18-12-2021 02:47 PM)
Caleb461
First Poster
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Galaxy S21 Series

Hello! 

I just purchased a new S21 Ultra (unlocked) from Amaz*n and straight out of the box it has 0% battery charge. All of my previous new phones had an initial charge of 40-70% and could be set up & used right away, but those were all purchased at a local store (either Verizon or Best Buy).

Do unlocked phones typically have 0% battery when they're new, or is this a sign of a problem? I've had this phone on a Samsung Fast Charger for about 45 minutes and it's only at 21% charge.

Thanks in advance for any help you can offer!

-Caleb 

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5 REPLIES 5
xSteveuk
Maestro
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Galaxy S21 Series
Hi
You could run a diagnostic test
Click on the get help button
And run test Cable charging
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WelshPaul
Troubleshooter
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Galaxy S21 Series
Could have been sitting on a shelf for months. If so, battery would have depleted.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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Anonymous User
Not applicable
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Galaxy S21 Series
Personally, I would return it.

You've just spent a lot of money on a new device. Even if it were on 0% for a good reason, 45 minutes charging should get you over 40% charge even from flat.
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N1NJATH3ORY
Navigator
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Galaxy S21 Series
Sounds dodgy but it could be Samsung forgot to turn it off when they ran their final tests before the phone is boxed up if the phone looks and works fine then keep it if not send it back
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

@Caleb461 

 

I buy all my phone's direct from Samsung and everyone has had some form of charge in the battery.

What's your phone like now ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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