New phone died already

[kmack]

Well ive had the s21 ultra for like 2 months and its already dead, watched a movie in bed lastnight no problems, woke up this morning and screen was black as usual, tried to wake it but nothing happened, thought it might have shut down so tried to turn it on, vibrated but still screen was black, plugged charger in and screen started flickering green with horizontal lines, double tap screen and they go away back to black screen. 

Cant even get to backup or save any data as screen is dead and cant get to screenlock to unlock it.

Gotta say im very disappointed this happened on a new and very expensive phone.

[Belle83]

Try holding power and volume down together for about 8 seconds.. anyway until u see the screen should flash and it'll vibrate then samsung should pop up

[strawberry cake]

@kmack 

the phone should have drained all the battery charge

try charging the phone for at least 30 minutes

then try turning on

😉

[BandOfBrothers]

Has the issue resolved itself at all @kmack 

If not please contact the retailer or network that supplied the phone to you.

A Samsung Experience Store or Samsung Service Centre can help when / if they are open.

I wish you all the best with this. 

[Anat Fleischman]

I bought galaxy s21+ in a pre-sale 3 months ago, last weekend it just died. I can't believe I paid so much for junk. I had the galaxy 2,3,5,8,10... 21 will be my last Samsung phone.

[AndrewL]

@Anat Fleischman  @kmack : I'm really sorry to hear that you have experienced this issue, as this is not what we'd expect from the Galaxy S21 range. If you connect the phone to your charger and leave it for 20-30 minutes, then press the Volume Down and Side Keys together for around 10 seconds, can you boot it up in this manner? If not, I encourage you to reach out to our Help Desk on 0333 000 0333, or via Facebook or Twitter, where an advisor will be able to arrange an inspection under warranty. Once again, please accept my apologies for any inconvenience this may have caused you. 

[Anat Fleischman]

Hi @AndrewL, I tried all of your suggestions but the phone is still black. I'm not in the US, I already brought my phone to a Samsung store, I am now waiting (10 days) for the results of the test by the technical team.

[kmack]

I tried all that usual things and didnt work,  called my provider EE and told them, ive now sent it back to be repaired/replaced.

[kmack]

Turns out it was the battery that failed, repaired under warranty.