Need solution S21 ultra 5g network mode no option problem

[Help center]

As you can see I have a problem for selecting mobile network mode, there is no option only automatic or manual mode, as other samsung not displaying optional method to select as I want lik 5g, LTE, 3g.......

Samsung galaxy s21 5g

So please can you give me some idea how to fi, this problem.

Thank you.

[loribear1]

is there anyway you could put a picture on for us to see ? .

[Pugs1957]

It's probably removed by your carrier. This typically happens in the US so I guess that's where you are based?

[Mslovett]

 

[Mslovett]

I shared a pic of my phone. It can not be changed off of automatic. I have been to my service provider, At&t, confirmed I have a 5G plan, confirmed the phone is 5G capable, got a new SIM card, got new APNs. When I take my SIM card out and put it in a family member's phone that phone has 5G. BUT when I take their SIM card out and put it into my phone I still do not have 5G. Everyone has said the issue is with the phone its self, and Samsung support was no help. Asking me to restart the phone and asking questions that I had already answered.  I need help bad you guys!