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Original topic:

My screen keeps reverting back to portrait since new update

(Topic created on: 12-12-2021 05:14 PM)
Kelly
Journeyman
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Galaxy S21 Series
Since the latest update when I watch Sky go or Netflix my phone will only work on landscape for 5 minutes then reverts back to portrait.

Any suggestions?

Thank you
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38 REPLIES 38
Members_K9jmzwi
First Poster
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Galaxy S21 Series

Facotry reset DOES NOT WORK 😞

Already tried it and still had the issues.

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Mike_87
Apprentice
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Galaxy S21 Series
The worst part is, is that I don't have an external hard drive or a USB memory drive. So if I reset I lose everything. Pictures, music, everything. Tried asking samsung to at least give me a drive to back all my stuff up on before a hard reset and they just flat out refused. What a crappy company to sell me a phone that I paid more for for extra storage as it can't take a sd card and now I will lose everything
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Kelly
Journeyman
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Galaxy S21 Series

Hey guys if you look further down in the chat there is a reply from someone that has worked out how to fix it without the reset.

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Members_uEP2y50
First Poster
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Galaxy S21 Series

Many thanks for the info. . It worked for me. 

I don't know what happend with the last (December 2021 update) Note 10 plus. 

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Shadi777
Apprentice
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Galaxy S21 Series

No it did not solve the problem, I even made a factory reset, but no way, it is bug in the new update

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Shadi777
Apprentice
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Galaxy S21 Series

did not work for me

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Shadi777
Apprentice
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Galaxy S21 Series

Do not reset it, it's not gonna work, it is a bug

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Shadi777
Apprentice
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Galaxy S21 Series

Yes it is a software problem, I have a s21 ultra too and suffering rotation problems after updating to (one ui 4.1 )  and it pisses me off

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Shadi777
Apprentice
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Galaxy S21 Series

Please any help for the rotation problem? 😔

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