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Original topic:

My Samsung s21ultra still hasn't gotten the Android 13 update/ OneUI 5.0 update

(Topic created on: 11-08-2023 06:29 PM)
timmeh124
Apprentice
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My phone still hasn't gotten the next Android update after many months of release, I bought this phone about 2-3 months ago refurbished.
My dad's s20 ultra has this update

When I try see if it needs an update, it says that the phone is up to date
3 REPLIES 3
Glenntech
Samsung Members Star ★
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Difficult to know what has been done with the phone when they refurbished it
Could be an imported phone or from a phone carrier
Try connecting the phone to a computer and using Smartswitch to see if you can get the update this way
timmeh124
Apprentice
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Alr I'll give it a go tomorrow, thanks for the help
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timmeh124
Apprentice
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It says it's still up to date there, I've tried safe mode and it's the same there
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