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Original topic:

My main camera will not focus unless I shake the phone.

(Topic created on: 24-07-2022 09:58 AM)
DazzaF
Pioneer
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Galaxy S21 Series
I'm not sure when or how it happened but now whenever I want to try and take a picture the camera won't automatically focus and when I shake the phone around I do hear rattling so I think the sensor has mabie fallen out of place?
If anyone knows what to do to help it would be much appreciated.
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7 REPLIES 7
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@DazzaF: My first thought when you mentioned a rattling sound was the Optical Image Stabilisation component, however this should only be audible if you shake the phone while the Camera app is closed. Is this the case? 

https://www.samsung.com/latin_en/support/mobile-devices/do-you-hear-a-small-noise-from-inside-of-the....

Regarding the focus issue, have you tried tapping on the area of the viewfinder you want to focus on to see if you're able to improve the clarity of the picture? 

BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

I've had this issue in a previous phone as to where the focus of the camera wouldn't stabilise when taking a photo unless I gently shook the phone @DazzaF 

I would suggest to let a Samsung Experience Store or Samsung Service Centre take a look at your phone.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

chameo
First Poster
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Galaxy S21 Series

This is a common issue with Samsung phones. Got the S20 Note ultra. This is not acceptable for such an expensive phone. Google it and you will see that many have the same issue.

https://www.reddit.com/r/Galaxy_S20/comments/md0kan/my_camera_will_not_focus_s20_ultra/?utm_medium=a...

 

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DazzaF
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Galaxy S21 Series
Only just remembered that I posted this 😭😂
But yea that is a good idea thanks:)
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DazzaF
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Galaxy S21 Series
Well mine happened because a chair got dropped onto the camera I think
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chameo
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Galaxy S21 Series

I see, well that may explain your issue. But many have this issue randomly appear after a while and it doesn't seem like it was fixed in the S21 either: https://www.reddit.com/r/GalaxyS21/comments/nyxhkh/s21_ultra_main_camera_not_focusing/

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DazzaF
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Galaxy S21 Series
Oh yea no I wasn't blaming samsung I was just wondering if anyone knew if there was a cheaper way to fix it than getting the whole cameras replaced
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