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Original topic:

Moisture in charging port

(Topic created on: 07-08-2022 09:54 AM)
louiisegx
Explorer
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Galaxy S21 Series
Hi, 

Ever since the 2nd last software update, I've been getting the moisture in charging port every time I plug it in and there is definitely not any moisture. 

Had anyone else had this and how do I fix it? I've tried a soft reset and clearing the cache.
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9 REPLIES 9
WelshPaul
Troubleshooter
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Galaxy S21 Series
Why does the S21 series even have such a sensor? They come with an IP68 rating? Why bother with the rating if your phone becomes unusable due to such an error?

Anyway, get a tooth pic and gently poke around in the port and remove any dirt or lint that may be stuck inside.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
Ventor
Samsung Maker ★
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Galaxy S21 Series

@louiisegx ,Hello, reset the USB port settings. To do this, go to Settings / Applications and click on the area marked on the screenshot, Activate-Show system applications and accept. Look for the USB Settings app and in storage, delete the cache and data ,reboot the phone and check.

apps sistema ingles.jpeg

louiisegx
Explorer
Options
Galaxy S21 Series
Thanks
louiisegx
Explorer
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Galaxy S21 Series
I'll give it a try. Thanks
Ventor
Samsung Maker ★
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Galaxy S21 Series

@louiisegx I hope it solves your problem

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louiisegx
Explorer
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Galaxy S21 Series
Tried it, hasn't worked.
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Nealyblue
Journeyman
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Galaxy S21 Series
Use an air duster in the port and spray it out
GoanGeek
Big Cheese
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Galaxy S21 Series
Nothing works.
All you can do is use a wireless charger until you get it to a Samsung care centre.
I'm stuck with the same issue on holiday.
louiisegx
Explorer
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Galaxy S21 Series
Ahh right, I'll look and see if they have one in Edinburgh. Thanks
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